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The Emotionally Intelligent Manager |
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How
to Develop and Use the Four Key Emotional Skills of Leadership |
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Table of Contents |
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Interactive Material:
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Introduction Section I - The World of Emotional Intelligence Chapter 1 - Emotions and Reasoning at Work Chapter 2 – An Emotional Blueprint
Section II - Understand Your Emotional Skills Chapter 3 - Read People - Identifying Emotions Chapter 4 - Get In the Mood – Using Emotion Chapter 5 - Predict the Emotional Future - Understanding Emotions Chapter 6 - Do It With Feeling - Managing Emotions Chapter 7 - Measuring Emotional Skills
Section III - Develop Your Emotional Skills Chapter 8 - Read People Correctly - Improving Your Ability to Identify Emotions - Chapter 9 - Get In the Right Mood - Improving Your Ability to Use Emotions Chapter 10 - Predict the Emotional Future Accurately - Improving Your Ability to Understand Emotions Chapter 11 - Do It With Feelings - Improving Your Ability to Manage Emotions
Section IV - Apply Your Emotional Skills Chapter 12 - Managing You - Applying Your Emotional Intelligence Chapter 13 - Managing Others - Applying Emotional Intelligence with Others Chapter 14 – Building the Emotionally-Intelligent Manager
Appendices Appendix 1 – Assessing Your Emotional Style Appendix I1 – Emotional Blueprint Appendix III – Further Reading and Updates |
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