The Emotionally Intelligent Manager is a practical guide to understanding, developing and applying emotional intelligence in the workplace, written for
leaders, managers and the guy in the next cube. Most important, the book is written by two psychologists who (along with their colleague John Mayer) are widely credited with laying the scientific foundation for the emotional intelligence theory and model. Thus, this book has an authority that none of the other books on the subject can match.
The four key emotional skills are:
Managing Emotion: You cannot be effective without the wisdom of emotions.
Understanding Emotion: Emotions follow a logical pattern, if you know how to look at them.
Using Emotion: Different emotions help our thinking in different ways.
Identifying Emotion: Emotions contain critical information and data.